International Order Policy
Please allow at least 24-72 hours to process International orders.
All international shipping rates will be charged based on your location and the weight of your order. If your package exceeds 20 lbs or 9 kg your order may be canceled and refunded. When checking out you will be given this calculated cost of your shipping rates. KCC only ships international packages with the United States Postal Service, using their Priority Mail International (PMI) or Priority Mail Express International (PMEI) services. These services do not have a guaranteed delivery date. Regardless of service it can still take several weeks to receive your package.
Due to United States Customs regulations all packages must be declared correctly. All packages will be shipped as ordered
International orders
–All international orders are final sale, we do not accept return.
–We are not responsible for damaged, miss-delivered, stolen, lost, or seized packages. This is non-negotiable.
–Normal estimated delivery time is 1-6 weeks, USPS IPA, First Class International and e-PLUS may take up to 8-40 weeks.
–Consumers are responsible for paying import duties or tax and any clearance related cost.
–Orders that are returned due to unpaid taxation or duties will be assessed a restocking fee of 15% of the product value.
–KCC will not be responsible for the package if stopped by customs. If your customs agency stops the package you may be able refuse payment of taxation. All returned/refused orders will be assessed a 15% restocking fee. The original postage for a returned order is also deemed used and is non-refundable.All returned packages will only be refunded for product.
There is no free shipping offer to international orders.
All international orders will be shipped by USPS only, Canada may have UPS option.